Frequently Asked
Questions

FREQUENTLY ASKED HOME CARE QUESTIONS

The following are some of the most frequently asked questions by families in search of senior care for their aging parent, grandparent, or loved one. If you don’t see your question listed below, please don’t hesitate to contact us directly at (920) 717-1547 where a Care Manager will be more than happy to assist you.

Non-medical home care focuses on daily support — things like personal care, companionship, meal preparation, light housekeeping, and help with routines. Our goal is to support seniors in living comfortably and safely at home.

We start with a conversation. We take time to understand your situation, answer questions, and talk through what kind of support might be helpful before anything moves forward. There’s no pressure — just clarity and next steps.
Timing depends on the situation and level of support needed. Once we understand your needs, we’ll talk through realistic timelines and next steps together.
We take caregiver matching seriously. We consider routines, personality, preferences, and care needs to help create comfort and consistency from the start.
Whenever possible, we focus on consistency. Familiar caregivers help seniors feel more comfortable and help families feel confident in the care being provided.

Caregivers are supported through training, clear communication, and ongoing involvement from our team. When caregivers feel supported, care is more consistent for everyone involved.

We prioritize clear communication. Families know who to contact, what to expect, and how care is progressing as it gets underway.

Care needs often evolve. Our team stays involved to help adjust support as situations change, keeping families informed along the way.

Families always have a point of contact. If questions come up, our team is available to help talk things through and provide guidance.
We’ve supported seniors and families for over 10 years, and that experience shapes how we approach care today.
We serve seniors and families across Oshkosh, Appleton, the Fox Valley surrounding areas, and Green Bay.

In-home care provides seniors with one-on-one assistance in the comfort of their own homes, which enables them to live independently. Senior Stride Home Care helps seniors maintain their quality of life, and the personal attention they receive vastly enhances their safety, health, and happiness. Home care includes assistance with activities of daily living such as meal preparation, bathing, transportation, laundry, medication reminders, light housekeeping, and companionship.

Convincing older adults they need help at home can be challenging. While they resist the thought of losing independence, the opposite is actually true. By having a little help, they’re much more likely to retain independence because they remain in control of decisions affecting their lifestyle. Once a crisis occurs (a fall, dehydration, a severe UTI), decisions about their care will be in the hands of others. With professional home care, families can enjoy peace of mind knowing their loved ones are in safe and caring hands.

We have a couple of ideas:

  • Ask your parents to try home care, at least temporarily. Once they meet their caregiver and see how nice it is to have an extra set of hands, “temporary” almost always becomes permanent.
  • Come up with another name for “caregiver.” Some of our clients are more receptive to having a personal assistant or a housekeeper/chef.
  • Ask your parents to agree to a meeting with our owner. Once your parents meet our owner and understand our company shares their goal of remaining at home, it’s a less threatening proposition.

Here are the reasons:

  • With a private caregiver, you need to do the proper screening and background checks. After you hire that person, you then become a supervisor, and it isn’t always easy! We have a very rigorous system for screening and interviewing caregivers, so we hire only the highest quality caregivers. Plus, we handle all ongoing caregiver issues so the family never has to deal with it.
  • When your private caregiver calls in sick or must head out of town to take care of a sick family member, you’re stuck finding a replacement or taking care of your loved one yourself. When you use a company, there are always backup caregivers available.
  • Our caregivers are our employees.
  • Our caregivers work under a care plan developed by an expert in the field, and they have a team of supervisors who keep a close eye on the level of care being provided. It takes a lot more coordination than people think. And to get the best care, you should involve professionals.

Most important, however, is the fact that when you choose Senior Stride Home Care, you’re hiring an entire team of people who care. We’re there for the journey!

The most significant feature of our company is our approach to home care. We’re not interested in “adult babysitting” and we aren’t simply a housekeeping service. We provide ongoing care management to ensure the care is of the highest standard and that our caregivers are helping our clients lead high-quality, purposeful lives. We’re the top senior care provider in Oshkosh, WI.

Another feature is that we specialize in live-in care, providing a high-quality alternative to an assisted living or skilled nursing facility. As you’ll see on our website, so many pieces of our philosophy contribute to our success: consistency in caregivers, a proprietary system for screening caregivers, and more. If you decide to interview several home care companies, you need to keep us on your short list. Quite simply, we’re the best in the business.

One of the reasons we’re so successful is our ability to match clients and caregivers. After our initial meeting and assessment with you or your loved one, our Care Manager will have an excellent idea of the level of care needed and the type of personality that would be a good fit. At that point, our care team brainstorms on which of our employees would be a good fit. Nearly 100% of the time, we’re right on target with our “matchmaking” skills. However, anytime during the relationship that the client wants to change caregivers—for any reason—we willingly do so.

No. While we have an agreement that spells out expectations, we don’t require a long-term commitment to our services. We want you to use us only if you’re 100% satisfied. As a matter of fact, we encourage older adults who are undecided about the value of home care to simply give us a try, even if it’s only for a month.

Our care goes wherever seniors need it. Our caregivers can even provide one-on-one services for seniors during hospital stays or after admission to an assisted living facility, ensuring seniors maintain the high level of personal care and companionship they deserve. Our caregivers can even accompany seniors on vacation!